Elgin Toyota Service Center

Dipen Kachhiya 2 months ago

I came in here to get the oil change done. I have a coupon from them for the 50$ off when I bought car from here. Last time I checked with them to use it for wheel alignment, they told I can use it next time when I come for oil change since I had a service package that time for the service package. They said I can only use that for the paid maintenance. This time again they said I can only use that for the other expensive work like brake fluid flush or injector cleaning. Coupon doesn't say anything as such. They never let me use it. If you get this coupons at the time of sale. Just know it bares no value. They will never honor it.

T J 5 months ago

I came here for an oil change and tire rotation on September 13, 2025. I would typically go to another Toyota dealership, but this one was closer to my house. I made an appointment for an oil change and tire rotation, then received an email with a coupon for a special that included the same services, so I updated my appointment to use the coupon. Although I had an appointment, I still waited almost 3 hours for my car. I had my son with me, and the children’s playroom left a lot to be desired. It was dirty and not well-kept. Once I finally got my car back, I noticed the glove box was on the floor in front of the passenger's seat. My advisor stood there and let another woman push past me, even though I was trying to get his attention to make him aware of the situation. He attempted to put it back on without success, so I had to wait even longer for a mechanic to come and pop it back in. The advisor explained that they removed my glove box to check the cabin filter, which I understood. But why wasn't my car returned the way I dropped it off? I let it go and chalked it up to a mistake. Days later, I noticed one of my rim covers wasn’t snapped all the way on. I brought my car back here

Kevin Finn 5 months ago

It's a pain to get your car serviced at this location, and after years of concerns, I've decided I don't have to put myself through that, and neither do you. On every visit for years, across multiple vehicles, when I come in with the list of recommended service or other needs for my vehicle, additional extra and unnecessary service recommendations are pushed. This occurs consistently and it is NOT just one bad service advisor. It is a culture at this location. Most recently, after providing a specific list when I scheduled the appointment, and turning down the "Regional service package" in person, I still find that those higher cost items were done on my vehicle and I was charged for them. I'm not going to argue more about the price or the work done, or try to get a refund, I'm just going to avoid this location for service, parts, or warranty. One star because the waiting room is good, and I really enjoyed the coffee machine! But it's not worth the trouble and expense overall.

Chef Headquarters 6 months ago

Reposting because I see my original was deleted / reported as not a real customer. I brought my vehicle in for service as the account holder. During the visit, the advisor repeatedly directed communication to my male companion instead of me. I was still charged $100 for a diagnostic that resulted in no repair, only being told a part was bent and to visit a body shop. This is a factual account of my experience as a paying customer.

Yahaira Bonilla 7 months ago

I had a great experience working with Luis Varela at Toyota. He was incredibly kind, professional, and friendly from start to finish. Luis made the whole service process smooth and efficient, and I truly appreciated how patient he was when helping me with the digital forms since I’m not the best with technology. He took the time to guide me through everything without making me feel rushed. Customer service like this makes a huge difference, thank you Luis for making the experience so easy and pleasant!